Shipping policy
SHIPPING INFORMATION
At Jas Jacobs Jewelry, we understand how exciting it is to receive a beautiful new piece of jewelry. Whether you are treating yourself or selecting a meaningful gift, we want your shopping experience to be as smooth and enjoyable as possible.
Each piece is carefully prepared, inspected, and packaged before shipment. Because our collection includes both Sterling Silver jewelry and custom-made pieces, handling times vary depending on the jewelry ordered.
Please review the information below to better understand our processing and shipping timelines.
ORDER PROCESSING & HANDLING TIMES
Sterling Silver Pendant Necklaces, Earrings & Bracelets
Handling Time: 1–3 Business Days
Most Sterling Silver Pendant Necklaces, Earrings, and Bracelets require 1–3 business days for gemstone setting, polishing, quality inspection, and preparation for shipment.
Solid Gold Pendant Necklaces, Earrings & Bracelets
Handling Time: 7–10 Business Days
Our Solid Gold jewelry is made to order and crafted specifically for each customer. A handling time of 7–10 business days is required for gemstone procurement, casting, setting, polishing, and final quality inspection.
Sterling Silver & Solid Gold Rings
Handling Time: 7–10 Business Days
All Sterling Silver and Solid Gold Rings are custom-sized and made to order. Each ring requires 7–10 business days for gemstone procurement, casting, sizing, setting, polishing, and final quality inspection.
Custom & Personalized Jewelry
Handling times for custom or personalized pieces may vary depending on the design, materials, and complexity of the order. Any additional production requirements will be communicated before purchase or specified in the individual product listing.
HANDLING TIME VS. SHIPPING TIME
Please note that handling time and shipping transit time are separate.
Handling time is the period required to prepare, create, finish, inspect, and package your jewelry before it is shipped.
Shipping transit time begins once your completed order has been transferred to the shipping carrier.
Estimated Delivery Time = Handling Time + Shipping Transit Time
All stated handling times are calculated in business days, excluding weekends and recognized holidays.
Shipping transit times vary based on the shipping service selected at checkout, the destination, and carrier operations.
SHIPPING METHODS & DELIVERY ESTIMATES
Available shipping methods, applicable shipping charges, and estimated transit times are displayed at checkout.
Delivery estimates provided by shipping carriers are estimates rather than guaranteed arrival dates unless a guaranteed delivery service is specifically offered.
We make every effort to ship orders within their stated handling times. However, unexpected production delays, severe weather, holidays, and carrier disruptions may occasionally affect delivery schedules.
ORDER CONFIRMATION & TRACKING
Once your order has been placed, an order confirmation will be sent to the email address provided at checkout.
When your jewelry has been completed and shipped, you will receive a shipping confirmation with tracking information when available.
Please allow time for the shipping carrier to scan and update your package after shipment.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If you discover an error in your shipping address, contact Rebecca@JasJacobsJewelry.com as soon as possible.
We will make every reasonable effort to accommodate address corrections before shipment. However, changes cannot be guaranteed once an order has been processed or transferred to the shipping carrier.
SHIPPING DELAYS
Although we carefully prepare and ship each order within the applicable handling period whenever possible, shipping carriers operate independently of Jas Jacobs Jewelry.
Carrier delays caused by weather, transportation disruptions, incorrect addresses, holiday shipping volumes, or other circumstances beyond our control may affect delivery.
Once an order has shipped, the tracking information provided by the carrier is generally the most accurate source for delivery updates.
If you experience an unusual shipping delay, please contact us, and we will assist you in reviewing the available tracking information.
LOST, MISROUTED OR MISSING PACKAGES
If your tracking information indicates a delivery delay, routing issue, or missing package, we recommend first reviewing the latest carrier tracking updates.
If your package appears to be lost or significantly delayed, please contact Rebecca@JasJacobsJewelry.com with your order number.
We will assist with reviewing the shipment status and, when appropriate, initiating a carrier inquiry.
If a package is marked as delivered but cannot be located, please check the delivery location, surrounding areas, and with household members before contacting us.
Any applicable rights or remedies relating to packages lost or damaged during transit remain subject to applicable law.
TIME-SENSITIVE ORDERS & GIFTS
If you are purchasing jewelry for a birthday, anniversary, holiday, or another special occasion, we strongly recommend allowing sufficient time for both production and shipping.
Made-to-order jewelry requires additional preparation, and shipping transit times are separate from our stated handling periods.
If you have a specific delivery deadline, please contact us before placing your order so we can discuss the anticipated production timeline and available shipping options.
We cannot guarantee delivery by a particular date unless that commitment has been expressly confirmed.
RETURNS & EXCHANGES
Return eligibility varies depending on the jewelry purchased.
Eligible Sterling Silver Pendant Necklaces, Earrings, and Bracelets may be returned within the conditions outlined in our Returns & Exchanges Policy.
Solid Gold made-to-order jewelry and custom-sized Sterling Silver and Solid Gold Rings are final sale, except where applicable law provides otherwise.
Please refer to our Handling Time, Returns & Exchanges Policy for complete details regarding return eligibility, Return Authorization requirements, and ring resizing services.
QUESTIONS ABOUT YOUR ORDER?
We are always happy to assist with questions about production timelines, shipping methods, order status, or delivery concerns.
Email: Rebecca@JasJacobsJewelry.com
Website: www.JasJacobsJewelry.com
Thank you for choosing Jas Jacobs Jewelry. We appreciate your patience and understanding as we carefully prepare your jewelry for shipment.
TIMELESS, BEAUTIFUL & UNIQUE FINE JEWELRY
Jas Jacobs Jewelry